CRM in WORKBOOK This induction is for anyone that manages client relationships or new business.You will learn how to create and manage prospective clients, or client contacts, how to track your pipeline, and how to record client activity.For all lessons within this induction you will need to be on a desktop and have your sound on. The whole course should take approximately 35 minutes. Course Content CRM Navigation Creating Prospects & Contacts Creating a Pipeline Creating & Managing CRM Activities I’m a whizz at this now. Test me!